Grievance redressal
We want to resolve any concern you have about HerGifts.in quickly and fairly. In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer.
Grievance Officer
| Designation | Grievance Officer |
|---|---|
| Organisation | Evavel Private Limited |
| Website | HerGifts.in |
| How to reach | Through our contact page. Please choose "Grievance / complaint" as the subject. |
| Working hours | Monday to Friday, 10:00 am to 6:00 pm IST (except public holidays) |
What you can raise
- Content on the website you believe is inaccurate, harmful, unlawful or infringes your rights.
- Questions or complaints about how we handle your personal data.
- Requests to access, correct or delete your personal data.
- Copyright or trademark concerns.
Please note: complaints about an order, payment, delivery, refund or product bought from Amazon.in, FNP or any other retailer must be sent to that retailer. We do not sell products and cannot access your orders.
What to include
- Your name and email address.
- The page link (URL) your complaint relates to, if any.
- A clear description of the issue and what you would like us to do.
Timelines
- We will acknowledge your complaint within 24 hours.
- We aim to resolve it within 15 days of receiving it.
If you are not satisfied with our resolution of a personal data complaint, you may approach the Data Protection Board of India.